This policy updated January/17/2024

Overview

Thank you for choosing SOLTECH Academy. SO, We strive to provide you with high-quality courses and a satisfying learning experience.

However, we understand that there may be instances where a refund is requested. This Refund Policy outlines the conditions under which refunds may be issued for course purchases made on our platform. By making a purchase, you acknowledge and agree to the terms stated in this Refund and Returns Policy.

Refund and Returns Policy Eligibility:

1.1 Time frame:

Refunds are only available within three (3) days of the date of purchase. If more than three (3) days have passed since your purchase, we regret to inform you that we as Soltech Academy cannot issue a refund.

Refunds

1.2 Course Completion:

To be eligible for a refund, you must not have completed or accessed more than 20% of the purchased our course content. Completion of any assessments, quizzes, or assignments associated with the course will be considered as having accessed the course content.

1.3 Request Submission:

To initiate a refund request, you must contact our customer support team within the eligible time-frame, providing your purchase details and a clear explanation of the reason for the refund request.

Non-Refundable Items and Services

2.1 Membership Fees:

Membership fees or subscription charges are non-refundable.

2.2 Third-Party Products or Services:

Courses that include third-party products or services, such as certifications or materials, are subject to the refund policies of the respective third-party providers. We are not responsible for refunding or reimbursing any fees associated with these third-party products or services.

Refund Process

3.1 Approval and Processing:

Once your refund request is received and reviewed, also ,we will notify you of the approval or rejection of your request. If approved, the refund will be processed, and the refund amount will be automatically applied to your original payment method within a few business days.

3.2 Payment Method Considerations:

Please note that the time it takes for the refund to appear in your account may vary depending on your payment method and financial institution. If you have not received your refund within a reasonable timeframe, please contact your bank or payment provider for further assistance.

Contact Information

If you have any questions or need assistance with a refund request, please contact our customer support team at info@soltechacademy.com or visit back to our website and get there more info We are here to help and will make every effort to address your concerns promptly and fairly.

Please retain a copy of this Refund Policy for your records. This policy is subject to change without prior notice, and the most recent version will be posted on our platform.

By making a purchase on our platform, you acknowledge that you have read, understood, and agreed to this Refund Policy.